Privacy Policy
Last updated: 14 May 2025 | Effective date: 14 May 2025
1. Introduction
Permai ("we", "us", "our") is committed to protecting the personal information of the families and older adults who use our home assistance coordination services in Kuala Lumpur, Malaysia. This policy explains what information we collect, how we use it, and what choices you have regarding your data.
This policy applies to all services provided by Permai, including Errand & Appointment Logistics, Home Comfort & Accessibility Setup, and Regular Check-in & Family Updates.
If you have questions about this policy, please contact us at [email protected].
2. Data We Collect
Information you provide to us
- Name and contact details of the family member making the enquiry or arranging a service
- Name, address, and relevant day-to-day preferences of the older adult being assisted
- Phone number and email address
- Home address and property details where relevant to the service scope
- Communication records — messages and notes from coordination contact
Information collected automatically
- Website usage data via cookies (see our Cookie Policy)
- Device and browser type for website performance monitoring
3. Legal Basis and Purpose
We process personal information under Malaysia's Personal Data Protection Act 2010 (PDPA). The legal bases we rely on are:
- Contractual necessity — to arrange and deliver the service you have requested
- Legitimate interests — to maintain service records and communicate with families about ongoing arrangements
- Consent — for marketing or optional communications, where you have given explicit consent
We use personal information specifically to: coordinate service delivery; communicate updates to family members; maintain service logs; respond to enquiries; and improve how our services work.
4. Data Retention
We retain personal information for as long as the service arrangement is active and for a period of three years afterwards, to allow for follow-up or reference. After that period, information is securely deleted. Service records may be kept for up to seven years for business compliance purposes.
5. Data Sharing
We do not sell or share personal information with third parties for marketing purposes. We may share information in the following limited circumstances:
- With service partners directly involved in delivering an arranged outing (e.g. transport providers), where necessary and with your knowledge
- Where required by Malaysian law or a lawful authority
- With a successor organisation in the event of a business transfer, subject to the same privacy commitments
6. Data Security
We maintain reasonable technical and organisational measures to protect the personal information we hold. These include access controls, secure messaging practices, and restricted access to client records within the Permai team. We will notify affected individuals and relevant authorities in the event of a data breach, in line with our obligations under the PDPA.
7. Cookies
Our website uses cookies for basic functionality and to understand how visitors use the site. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time on that page.
8. Your Rights
Under the PDPA, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate data
- Withdraw consent for data processing where consent is the legal basis
- Request that we cease processing your data for direct marketing purposes
- Lodge a complaint with the Personal Data Protection Department of Malaysia
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
9. Children's Privacy
Our services are directed at adults aged 18 and over, and the older adults whose arrangements are being coordinated. We do not knowingly collect personal information from individuals under 18.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related question or request:
- Email: [email protected]
- Phone: +60 16-263 4721
- Address: No. 121, Jalan Ampang Hilir, 55000 Kuala Lumpur, Wilayah Persekutuan