What We Offer
Three Ways We Help
Families Stay Close
Each arrangement is shaped around the real rhythms of daily life — practical, unhurried, and built to fit what your family actually needs right now.
← Back to HomeHow We Work
From first conversation to settled routine
We keep things simple. A short conversation at the start helps us understand what would be most useful — then we get on with it quietly, keeping the family informed along the way.
A brief initial conversation
We listen to what the family is finding difficult and what the older adult's day generally looks like. There is no form to fill in — just a relaxed talk.
Choosing the right arrangement
We walk through the three options together. Families can start with one and adjust later — there is no pressure to take on more than is actually useful.
Setting up the rhythm
Before we begin, we agree on timing, the family's point of contact, and what updates should look like — so everyone knows what to expect.
Steady, quiet coordination
Once things are running, the family hears from us on the schedule agreed — not more, not less. If anything changes, we reach out promptly.
Errand & Appointment Logistics
Coordinating grocery runs, parcel collection, and transport arrangements for outings and scheduled appointments. Particularly suited to families with demanding work hours or relatives who live at a distance and want day-to-day errands handled smoothly.
What this arrangement covers
- Route and timing coordination for each outing
- Shared calendar updated after each errand
- Confirmation message sent to family once done
- Available per outing or as a recurring weekly plan
Starting from
RM 620
Per outing or recurring
weekly arrangement
Home Comfort & Accessibility Setup
Consulting on room arrangements, furniture layout, lighting, and simple organisation so daily life feels calmer and more manageable for an older relative. Ideal for families preparing a home before or after a change in circumstances.
What this arrangement covers
- On-site or remote assessment of the home
- Room-by-room written layout plan with suggestions
- Recommended item list for easy reference
- One follow-up review to see how adjustments have settled
Starting from
RM 1,450
One-off assessment
with follow-up review
Regular Check-in & Family Updates
Scheduled friendly phone or in-person visits, with brief, warm summaries shared with the family for peace of mind. Well-suited to relatives who live apart and want dependable, gentle reassurance about a loved one's day-to-day comfort.
What this arrangement covers
- Daily, several-times-weekly, or weekly rhythm — family's choice
- Running contact log kept for the family's reference
- Short written updates after each check-in
- One dedicated coordination point for the whole family
Starting from
RM 4,600
Ongoing, on a schedule
the family chooses
Side by Side
Which arrangement fits your situation?
A quick comparison to help families narrow down what would be most useful right now. These can be combined — please ask us if you are considering more than one.
| Feature | Errand & Logistics RM 620 |
Home Comfort Setup RM 1,450 |
Check-in & Updates RM 4,600 |
|---|---|---|---|
| Handles day-to-day tasks for the older adult | |||
| Shared scheduling calendar for the family | |||
| Helps the home feel easier to move around in | |||
| Written room-by-room plan with suggestions | |||
| Regular personal contact with the older adult | |||
| Short written family updates after each contact | |||
| One dedicated family coordination point |
Best for
Errand & Logistics
Families where the main challenge is keeping up with shopping, collections, and transport — especially when work makes it hard to step away during the day.
Best for
Home Comfort Setup
Families who want to make the home feel safer and more manageable — a focused, one-off review before a relative moves back in or as circumstances change.
Best for
Check-in & Updates
Relatives who live in a different city or abroad and want steady, warm contact for the older adult — with simple, clear updates so the whole family stays informed.
How We Operate
Standards we hold ourselves to
These are not policies on a wall — they are the practical habits that shape every interaction we have with families and older adults in Kuala Lumpur.
Privacy & Discretion
Family information is kept strictly within the coordination team. We follow PDPA data handling practices and do not share details with third parties.
Reliable Timing
Arrangements run on the schedule the family agreed to. If anything changes on our side, we inform the family promptly — before the scheduled contact.
Clear Communication
Updates are written in plain, warm language — no jargon, no unnecessary alarm. Families receive exactly what was agreed at the start.
Respectful Presence
We work around the older adult's own pace and preferences. Their comfort and dignity guide every visit, errand, and check-in.
Written Records
A straightforward log is kept for each arrangement and is available to the family on request. Nothing is left to memory or informal notes.
SSM-Registered & Accountable
Permai is registered with the Companies Commission of Malaysia. Families are dealing with a proper, accountable organisation — not an informal arrangement.
Pricing
Straightforward pricing, no surprises
All prices are in Malaysian Ringgit. We discuss the scope in full before any arrangement begins, so the family always knows exactly what they are paying for.
Arrangement One
Errand & Appointment Logistics
Per outing or recurring weekly plan
RM 620
- Route and timing coordination
- Shared calendar access
- Post-errand confirmation messages
- Flexible: per outing or weekly
Arrangement Two
Home Comfort & Accessibility Setup
One-off assessment with follow-up review
RM 1,450
- On-site or remote home assessment
- Room-by-room written layout plan
- Recommended item list included
- One follow-up review included
Arrangement Three
Regular Check-in & Family Updates
Ongoing on a schedule the family chooses
RM 4,600
- Daily, several-times-weekly, or weekly
- Running contact log for the family
- Short written updates after each visit
- Single family coordination point
Ready to Talk?
Not sure which arrangement fits? Let's find out together.
A short conversation is all it takes. We will listen to what the family is finding difficult and suggest what would be most useful — without any pressure to take on more than is needed.